Privacy Policy
Harcheez values your privacy. This policy explains what information we collect when you use the Harcheez website or app, how we use it, and the choices available to you.
1. Information We Collect
When you create an account, place an order, contact support, or use Harcheez services, we may collect your name, email address, phone number, WhatsApp number, delivery address, account status, and support history.
When you place an order, we may store selected products, quantities, prices, discounts, payment status, delivery instructions, returns, refunds, and complaint details.
- Account information: name, email, phone number, address, and secure account records.
- Order information: products, quantity, price, discounts, payment status, delivery address, returns, and support records.
- Technical information: IP address, device type, app version, browser data, logs, and basic usage records.
2. How We Use Information
We use information to process orders, arrange delivery, manage returns and refunds, provide customer support, protect accounts, improve product discovery, and keep the platform reliable.
If you allow marketing messages, we may send product updates, offers, service notices, or account-related information.
3. Sharing Information
Harcheez shares personal information only when needed to complete an order, deliver a service, protect users, or meet legal obligations.
- Delivery partners receive the information needed to deliver an order.
- Payment or banking providers receive the information needed to complete a transaction.
- Legal authorities may receive information when required by law, regulation, or a lawful request.
4. Cookies And Usage Records
We may use cookies, device identifiers, or similar technologies to keep you signed in, remember preferences, improve the website and app experience, and monitor security.
You can limit some tracking through your device or browser settings, but certain features may not work correctly if these technologies are disabled.
5. Data Security
We use reasonable technical and organizational measures to protect your information from unauthorized access, misuse, alteration, or loss.
No internet service can be guaranteed to be completely risk free, but we work to keep Harcheez secure and respond quickly to security concerns.
6. Data Retention
We keep information for as long as needed for account management, order history, legal obligations, fraud prevention, dispute handling, tax or accounting records, and service improvement.
7. Your Choices
You may ask us to review, update, correct, or delete eligible account information where allowed by law and platform requirements.
- Request account information updates.
- Unsubscribe from marketing messages where available.
- Ask support to correct incomplete or inaccurate records.
8. Children
Harcheez is intended for users who can legally use online shopping services. If a minor's information is provided by mistake, a parent or guardian may contact support for assistance.
9. Policy Updates
We may update this Privacy Policy from time to time. The latest version will be shown on the website or app with the updated date.
Contact and Support
For privacy questions, data updates, or complaints, contact Harcheez support with your registered name, email, and a short description of the request.